Effective Date: November 2024
At Fresh Start, we strive to provide our customers with high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund policy below to understand your options.
1. Refund Eligibility
To be eligible for a refund, your purchase must meet the following criteria:
- The product must be returned within [30 days] from the date of purchase.
- The product must be unused, in its original packaging, and in resellable condition.
- You must have proof of purchase, such as an order confirmation email or receipt.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at hello@get-freshstart.com with your order details (order number, name, and reason for refund).
3. Refund Process
Once we receive your returned product and verify its condition, we will process your refund. Please note:
- Refunds will be issued to the original payment method.
- Refund processing may take [5-10 business days] after we receive the product.
- Shipping costs are non-refundable. You are responsible for return shipping costs unless the product is defective or the wrong item was sent.
4. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at hello@get-freshstart.com with your order number and photos of the damaged or defective product. We will arrange a return and provide a full refund or send a replacement at no additional cost to you.
5. Non-Refundable Items
Some items are not eligible for a refund, including:
- Products that have been opened, used, or tampered with.
- Gift cards or downloadable digital content (if applicable).
